Anyone can call your phone at any time. Your voicemail message is like a virtual assistant, standing in your place when you're not available. For this reason, it's important to have a greeting...

Misunderstandings can quickly arise during a telephone conversation, either because the connection was poor or because the conversation partners do not share the same understanding. You could...

Ever call somebody, get their voicemail, and panic? Do you ramble on and on, and end the (one-sided) conversation feeling like an idiot? Or, given the option to erase and start again, give it yet...

Addressing groups the right way is always an issue, but it is unclear where the boundaries for correct speech lie when social norms are constantly changing. A typical example of this is to use...

It isn't rude to ask for another person on the phone, but how you do so makes a difference. If you ask for another person in a business phone call, be cordial but make sure you value their...

Baby showers are a beautiful American tradition that started during the baby boomer phenomenon beginning in the late 1940s. Presents are integral to this festivity. But, how do you ask for baby...