Business

Uh-oh. Ever received an email like this, at work? “I did not receive the reports for quarters 1 and 2. When do you expect they will be completed?” Or, how about: “Your target for this quarter was to make 400 calls. I only see evidence of 275. Please explain.” Someone’s in trouble, and it’s you. … Read more

To be successful in today’s ultra-competitive business landscape you need to be able to communicate effectively. We’re not just talking about public speaking here, either. No, we mean knowing exactly how to craft your messages to your audience so that they have the biggest and most influential impact. We mean identifying the communication style of … Read more

When you receive a confirmation, it is best to reply to it so that the other party knows you received it. Electronic reminders are wonderful, but they don’t tell the whole story. They don’t tell the other party you got it or that you are confirming. Understanding how to respond to confirmation can take the … Read more

It is important to respond timely and professionally to a rescheduled meeting notice. It can be hard to fit in the new date and time but try your best. Respond as soon as possible to information that a rescheduled meeting. Try to facilitate the new date, but also communicate if you don’t know for sure … Read more

Customers want a fast and efficient solution to a problem or a request. You may not have the authority to approve what they ask for. There are effective ways to let them know you are waiting for approval. This can be done professionally, and it also conveys a message you are working hard to assist … Read more

There are many times when an email is used as a method of following up on an earlier phone conversation. The question is how to refer to statements from the telephone conversation afterward. Underline the information you refer to from the phone call as soon as possible in your email. For example: “Hello Mrs. Harper. … Read more

There are times when you may need to answer the phone professionally on behalf of your boss. You may do this on a full-time basis as their administrative assistant or in some other capacity. You might also be required to answer the phone on occasion. For example, they may be occupied and then ask you … Read more

Answering business phone calls is a subtle art, as the lack of body language and constant commitments that may interfere with speaking time may impede the ability to have a clear and effective conversation. Answering phone calls from friends at work is even more of a challenge given the expectations of constant professionalism. Answer phone … Read more

It isn’t rude to tell someone to email you instead of calling you, but the way you go about it can influence how they feel. You set the tone for the relationship, and you can control how you correspond with someone. Make sure your request for an email instead of a phone call doesn’t seem … Read more

Arranging a meeting may seem like a straightforward process, but in our fast-paced economy that now juggles in-person, hybrid, and remote positions, coordinating schedules and meeting times can be critical to maximizing meeting effectiveness and overall efficiency. Whether you’re a seasoned CEO or a new hire, being aware of how to hold effective meetings can … Read more